Xirvik Torrent

F.A.Q

What countries can I order from?
You can order from anywhere in the world as long as one of the accepted payment methods is available in your home country.

What content is accepted?
We respect your privacy and we don't monitor server usage. This doesn't mean that you don't have to comply with the law, of course. The one thing you can't do even if it legal in your country is spam. Spamming from our servers means immediate service termination.

Can I get root access to my seedbox?
Our seedboxes come with lots of xirvik specific stuff, so we don't give root access to a server where all the software is installed. We can install any linux distribution on your server and give you root access to it, but it's up to you to install the software. We don't maintain servers other people have root access to.

Some sites demand that I leech/seed from the same IP address I download the .torrent file from. How can I do that in a seedbox?
Our seedboxes (all accounts) come with an HTTP proxy. It allows you to browse some (or all) pages using your seedbox IP. This can be used for everything, including accessing pages that are not available in your home country, extra privacy...

I have an unverified paypal account and they don't let me subscribe/they refuse to process my payment/etc
You can just send a direct payment to us (billing_at_xirvik_dot_com). Mention in the comment area what you are purchasing and we will handle the details. We use paypal ourselves so we know...

I got a seedbox based on great references from forums but the speeds aren't what I thought they would be...
We will be happy to transfer you to a different datacenter. Some ISPs/countries/etc work great with some datacenters and not so great with others. We try to place users in the best possible datacenter but sometimes our guess is not the best option. When this happens we work with our users to find their best possible location. If no location is good enough, we offer a full refund, no hard feelings.

I like your no traffic limit policy, but is there a catch?
No limit means no limit. We don't monitor traffic usage, period. You are not going to get any warning from us or something like that.

How do I cancel a subscription?
You do it directly in paypal (note that we can't do it ourselves). You can cancel at any time (this applies to all services), there's no cancellation fees. Your service will continue to be available to you until the paid term is completed.

I ordered a server from XXX because I thought I'd be able to set it up by following a tutorial. Would you set it up for me?
We no longer do this - it was just not worth the trouble (for anyone) and cost.

I'd like to get an out-of-stock product. Could you notify when you get more?
We don't do this, mostly because when we get more units of a hot item, they are immediately delivered to people in the waiting line. So basically, the only way to get one of these items is by ordering, even if they are out of stock. This will get you in the waiting line (see next question, too).

OK, I ordered product XXX and got in the waiting line, however I prefer not to wait any more and get something else (maybe not in Xirvik, even)
You can get a full refund at any time of any product (except for special orders, but if you special ordered something from you we already told you this) that we haven't delivered to you. Get in touch and we will issue the refund at any time.

Why did you drop Moneybookers?
We didn't. They dropped us (and decided to keep some money in the process). If you are unhappy with this, please complain to moneybookers.